Not satisfied with your product? Or is it broken? That's annoying. We will do everything we can to resolve this in a good way. You will find the full text in our conditions. Below you will find the practical interpretation because are not the strict rules kind of company.
You have the right to return unused products within 14 days of delivery at your own expense. As soon as we have received the return shipment, we will refund the money. Damaged or used goods are not credited.
We pack our products as well as possible, but damage to your product can happen during delivery. We will try to solve this for you!
Contact us within 14 days and point out that the product has been damaged and what you expect as a solution, so that we can help you as good as possible.
Has your product been broken within the period of warranty? Contact us directly and point out what is broken and what you expect as a solution, so that we can help you as good as possible. We ask you to return the product to us. After we have received your return we will assess whether the damage is covered by the guarantee. Then we will find a suitable solution for you.
For returns you can aks for our return form. Fill out all the details, so that it is clear to us from whom the package is and what the reason is for the return. Returns must be sufficiently packed and returned to the address below:
Dent Tool Company
4814 RS Breda