terms and conditions nav 1 dent tool company_20160407115402

Terms and conditions

GENERAL TERMS AND CONDITIONS

* In case of discrepancy between the Dutch text of these General Terms and Conditions and the English translation, the Dutch text shall prevail.

ARTICLE 1: APPLICATION & CONVERSION
1. These General Terms and Conditions apply to all offers, quotations and all contracts between Dent Tool Company BV, trading as Dent Tool Company (hereinafter:

2. Deviations from these General Terms and Conditions are only valid if expressly agreed upon in writing.

3. Possible deviations from these General Terms and Conditions do not allow the Other Party to extend the application of these deviations to provisions in other (legal) relations.

4. If on grounds of reasonableness and fairness or the unreasonably onerous character of any provisions in these General Terms and Conditions there is no possibility of invoking these provisions, these provisions shall be approached as closely as possible to the purpose and the tenor of the original provisions.

5. By placing an order via our website the Other Party agrees upon these General Terms and Conditions, subsequently the Other Party reconfirms every time nonpaints.nl is used. We advise you to print this agreement, to save this copy and to consult it every time you make a transaction via nonpaints.nl. We would also like to point out that this contract can be modified at any time in accordance with the procedure mentioned below in article 1.3.

6. The Supplier reserves the right to modify the terms and conditions of this contract at any time and will therefore publish the modified version on the denttoolcompany.nl website. If we proceed to do this, we will notify you on our homepage.

7. The Supplier is located in Breda (the Netherlands) and registrered under Chamber of Commerce (


ARTICLE 2: OFFER & ACCEPTANCE OF THE CONTRACT
1. Any offer of the Supplier is free of engagement and must be considered in its entire context, unless an express written statement to the contrary.

2. In the event that the Other Party places an order, the contract is established when the Supplier accepts this order in writing, or has commenced with the performance.

3. Samples or models shown in the catalogue are only indications, thus the actual product does not necessarily reflect those samples or models.
4. The Supplier is not obliged to a backorder delivery in case these products are no longer in production or in the sales program of the Supplier.

ARTICLE 3: PRICES
1. All prices quoted are

2. For orders there is an additional charge in the freight/order costs according to the at the time of performance of the order applicable regulation of the Supplier.

3. Assembly and installation activities/measures are charged to the Other Party and will be calculated seperatedly.

4. Changes in cost prices, wages and material costs, social and government costs, freight costs and other costs, which contribute towards the agreed upon performance, give the Supplier the right to change the price accordingly. If the Supplier changes the price within three months after entering into the agreement, then the Other Party has the right to terminate the contract on these grounds.

5. In the case of misprints on the website, the Supplier and the Other Party reserve the right to terminate the contract.

ARTICLE 4: DELIVERY & RETURN
1. Delivery takes place express written statement to the contrary.

2. The Other Party must accept delivery oftheissued itemsat eitherthe time they are available or delivered. In the event that the Other Party declines the issued items or is negligent towards providing information or instructions necessary for delivery, the goods will be stored for the maximum period of 4 weeks at the account and risk of the Supplier, notwithstanding article 7. In that case the Other Party is obliged to pay all additional costs, such as, storage costs.

3. The Other Party has the right to cancel or return unused delivered products within 5 working days after delivery. No additional costs will be charged if the order was cancelled before dispatch. If, however, the order has already been dispatched, the Supplier has the right to charge an additional in their original packaging and at the account and risk of the Other Party. Damaged goods will not be credited.

4. Consumers can return ordered goods

5. Returns must be sufficiently packed and returned to the address below:

Dent Tool Company
Charles Petitweg 13
4847 NW Breda
The Netherlands


6. If the price of a product is incorrect, both the Supplier and the Other Party have the possibility to terminate the contract, after which both parties are relieved from their duties under the contract concerning this part of the order. Payments already made will be restituted.

ARTICLE 5: DELIVERY PERIOD

1. The delivery period shall not under any circumstances be deemed to be a firm deadline, unless an express written statement to the contrary. Whenever the delivery period is exceeded, the Other Party must therefore issue the Supplier with written notice of default to give the Supplier a reasonable period of time in order to comply with their obligations.


ARTICLE 6: PARTIAL DELIVERY

1. The Supplier has the right to partial delivery. If the agreed upon goods are partially delivered, the Supplier is entitledto send a seperate invoicein relation to these parts.


ARTICLE 7: TRANSPORT & RISK

1. In the event that the purchased goods are to be delivered by the Supplier or a by the Supplier used carrier, the goods are at the account and risk of the Supplier from dispatch onwards, even if the ownership has not yet been transferred to the Other Party. Article 4.2 is fully applicable.


ARTICLE 8: RETENTION OF TITLE
1. All goods delivered by the Supplier remain the property of the Supplier until the Other Party meets the full price. Moreover, the retained ownership also refers to future claims which the Supplier may obtain against the Other Party due to failure of the Other Party in relation to one or more of its obligations towards the Supplier.
2. The by the Supplier delivered goods, which fall under paragraph 1 of retained ownership, can only be sold on or used in the event of ordinary business activities. In case of resale the Other Party is obliged to stipulate an ownership retention of its own in relation to its clients.

3. The Other Party is not allowed to pledge the goods or to establish any other ownership rights on these goods.

ARTICLE 9: PAYMENT & SECURITY

1. Orders via the website can be paid via the following payment methods:

payment in advance.

Dent Tool Company has the possibility to extend their payment methods in the future. Other payment methods shall be made public via the website.
2. Other payment methods can only be used when the requirements, including a credibility check and authentication of the potential buyer, along with authorisation, have been met.

3. Invoices of the Supplier must be paid in full within 14 days after the delivery date in a manner stated by the Supplier.

4. Payment has to be made in the agreed upon currency without any form of clearance, discount or adjournment.

5. In the event of delayed payment the Other Party becomes in default with its obligations, and is therefore obliged to pay 1,5% interest per (part of the) month with a minimum of the legal interest per year.
6. In the event of delayed payment, liquidation, bankruptcy or going into administration, all payments of the Other Party become immediately claimable, irrespective whether or not the Supplier has sent an invoice or prefinancing has taken place. The Supplier is authorised to adjourn further performance of the contract or to terminate the contract, without prejudice to the right of the Supplier for a claim for damages.

7. In the event of delayed payment, the Other Party is charged for extrajudicial costs in accordance with the collection rates of the Dutch Bar Association (

8. The Supplier has the right to settle any claim, (non-)collectable or under condition claimable, whether or not to be balanced out with a (non-)collectable counterclaim of the Other Party towards the Supplier. In the event of a claim which is not yet collectable, the Supplier does not use his/her authority to settle, unless the counterclaim has been confiscated or some other method of redress, a limited right in rem or the transfer under singular title of the counterclaim by the Other Party has taken place. The Supplier will give the Other Party, if possible, notice of its use of the right to settlement.

9. The Other Party is obliged, on first request by the Supplier, to immediately provide the by the Supplier inclined security and, as far as possibly needed, to perform al its duties under the contract. As long as the Other Party does not comply with this, the Supplier is entitled to delay its obligations under the contract.

10. In the event that the Other Party does not comply with the request in the abovementioned paragraph within 14 days after summoned thereto, all obligations under the contract will be directly enforcable.

ARTICLE 10: LIABILITY
1. In the event that the Supplier imputably defaults to comply with its obligations under the contract the Supplier can only be held liable for substitute damages, that is damages for the lacking performance. The Supplier is not liable for any other damages, such as: complementary damages of any kind related to:
1. Indirect losses

2. Consequential losses

3. Loss of profit

4. Losses caused by business stagnation

5. Losses as a result of insufficient cooperation, information or materials by the Other Party

6. Losses as a result of by the Supplier given intelligence or advice of which the content does not form an explicit component of the written agreement.

2. Liabilities through failure are in all cases limited to the amount of the invoice.

3. The Other Party

4. Any claim for a fine or damages expires one year after the occurence, this means the fine is collectable or the damages have been caused, unless the claim has been rightfully initiated within aforementioned period.

5. The Other Party idemnifies the Supplier damages caused to the Supplier as a result of liabilities from third-parties which are connected to the by the Supplier delivered goods.

ARTICLE 11: DEFECTS & COMPLAINT PERIOD

1. The Other Party needs to inspect the goods on delivery. The Other Party has the duty to examine whether or not the goods correspond to the by the agreement stated qualifications, such as: 1. whether or not the correct goods have been delivered; 2. whether or not the quantity of the goods correspond with the number of products agreed upon; 3. whether or not the quality of the goods correspond with the quality expected of comparable goods for the same use and/or trading purposes.

2. When any visible defects are being ascertained the Other Party is under the obligation to notify, in writing, these defects within 2 working days to the Supplier.

3. Non-visible defects that are ascertained within 10 days must be notified in writing, at least reasonably diagnosed, by the Other Party and motivated with reference to the invoice to the Supplier.

4. Invoice complaints must be notified to the Supplier in writing within 5 days after the invoice date.

5. In the event that the Other Party does not notify the defects within the stated complaint periods, his/her complaint will not be taken into consideration and all rights therefore will expire.

6. Claims and objections, based on facts which would justify the statement that the delivered goods do not meet the required standards under the contract, have a term of limitation of one year after delivery.

ARTICLE 12: WARRANTY

1. The warranty period starts upon delivery, as referred to in article 5.

2. Warranty implies that goods, which show material and/or construction errors, to the free choice of the Supplier will be repaired/replaced free of charge, or readily providing components needed for repair/replacement, according to the of the Supplier

3. Not under warranty are defective goods as a consequence of normal use, or any other external cause.

4. The right of warrenty is declined, in case the goods have been used incorrectly or carelessly, or (repair) activities or changes made in the goods were made without prior written consent of the Supplier, unless these activities or changes were essential to the use of the goods.

5. In the event that the Other Party appeals to the by the Supplier given warranty, the Other Party must allow, within 14 days after delivery by the Supplier of the warranty appeal, the Supplier to examine the goods at a by the Supplier selected location. In case of a default the Other Party loses its right to warranty, unless the act or negligence of the Other Party is not reasonable in relation to a loss of its right to warranty.

6. In the event that the Supplier repaires/replaces material and/or construction errors through warranty, the Supplier is fully dismissed from warranty commitments and will not be subject to any damages under the contract, unless damages occur from intent or gross negligence by the Supplier or executive personnel, or when liability of the Supplier results from Title 3 Section 3 Book 6 of the Dutch Civil Code (

ARTICLE 13: TERMINATION OF THE CONTRACT

1. In the event that the Other Party fails to comply with or perform any obligation towards the Supplier at the time and in the manner required, in case of the Other Party bankruptcy, going into administration or being under legal restraint or liquidation of the company, the Supplier has the right to, after the Other Party has received a written notice of default, without further judicial intervention and any obligation for paying damages and without prejudice to other rights of the Supplier, to delay the performance of any obligation. Under those circumstances all claims that the Supplier has towards the Other Party will directly become fully claimable.

ARTICLE 14: FORCE MAJEURE

1. Force majeure includes circumstances that prevent compliance to the duties under the contract and which are not allocated to the Supplier. These circumstances will include, if and to the extent that such circumstances make the performance either impossible or unreasonable:strikesin companies other than those of the Supplier, wildcat strikes or political strikes in the company of the Supplier, a general lack of the raw materials and other items or services required to deliver the agreed performance, unforeseeable delays at supplierparties on which the Supplier depends, general transport difficulties, fires and government measures, for example import and export prohibitions.

2. Also circumstances regarding dysfunctional failures in the (telecommunications) network, the connection or use of communication systems and/or the website being offline amount to force majeure circumstances.
3. In case a force majeure condition exists for longer than six months, both parties shall be entitled to terminate the agreement. In that event the Supplier is not obliged to pay any damages.


ARTICLE 15: APPLICABLE LAW & COMPETENT COURT

1. Dutch law is applicable in all legal relations between the Supplier and the Other Party.

2. The court of the domicile of the established Supplier has exclusive jurisdiction in disputes between the Supplier and the Other Party, unless the Supplier chooses the jurisdiction of the domicile of the Other Party, either as a plaintiff or defendant, in which he/she resides or is established.

ARTICLE 16: PERSONAL DETAILS & PRIVACY POLICY
1. Personal details, for example contact details and payment details which have been stated by the Other Party, will only be used by us in order to facilitate or clarify the transaction.

2. The privacy policy of the Supplier is part of this agreement, and by accepting these General Terms and Conditions the Other Party agrees with the manner in which we handle your personal details, as described in the privacy policy. The Supplier shall not use or provide those personal details to any third-parties for purposes other than stated in the privacy policy, unless the Other Party gives its explicit consent hereto.

GENERAL TERMS AND CONDITIONS

* In case of discrepancy between the Dutch text of these General Terms and Conditions and the English translation, the Dutch text shall prevail.

ARTICLE 1: APPLICATION & CONVERSION
1. These General Terms and Conditions apply to all offers, quotations and all contracts between Dent Tool Company BV, trading as Dent Tool Company (hereinafter:

2. Deviations from these General Terms and Conditions are only valid if expressly agreed upon in writing.

3. Possible deviations from these General Terms and Conditions do not allow the Other Party to extend the application of these deviations to provisions in other (legal) relations.

4. If on grounds of reasonablenessand fairness or the unreasonably onerous character of any provisions in these General Terms and Conditions there is no possibility of invoking these provisions, these provisions shall be approached as closely as possible to the purpose and the tenor of the original provisions.

5. By placing an order via our website the Other Party agrees upon these General Terms and Conditions, subsequently the Other Party reconfirms every time nonpaints.nl is used. We advise you to print this agreement, to save this copy and to consult it every time you make a transaction via nonpaints.nl. We would also like to point out that this contract can be modified at any time in accordance with the procedure mentioned below in article 1.3.

6. The Supplier reserves the right to modify the terms and conditions of this contract at any time and will therefore publish the modified version on the denttoolcompany.nl website. If we proceed to do this, we will notify you on our homepage.

7. The Supplier is located in Breda (the Netherlands) and registrered under Chamber of Commerce (


ARTICLE 2: OFFER & ACCEPTANCE OF THE CONTRACT
1. Any offer of the Supplier is free of engagement and must be considered in its entire context, unless an express written statement to the contrary.

2. In the event that the Other Party places an order, the contract is established when the Supplier accepts this order in writing, or has commenced with the performance.

3. Samples or models shown in the catalogue are only indications, thus the actual product does not necessarily reflect those samples or models.
4. The Supplier is not obliged to a backorder delivery in case these products are no longer in production or in the sales program of the Supplier.

ARTICLE 3: PRICES
1. All prices quoted are

2. For orders there is an additional charge in the freight/order costs according to the at the time of performance of the order applicable regulation of the Supplier.

3. Assembly and installation activities/measures are charged to the Other Party and will be calculated seperatedly.

4. Changes in cost prices, wages and material costs, social and government costs, freight costs and other costs, which contribute towards the agreed upon performance, give the Supplier the right to change the price accordingly. If the Supplier changes the price within three months after entering into the agreement, then the Other Party has the right to terminate the contract on these grounds.

5. In the case of misprints on the website, the Supplier and the Other Party reserve the right to terminate the contract.

ARTICLE 4: DELIVERY & RETURN
1. Delivery takes place express written statement to the contrary.

2. The Other Party must accept delivery oftheissued itemsat eitherthe time they are available or delivered. In the event that the Other Party declines the issued items or is negligent towards providing information or instructions necessary for delivery, the goods will be stored for the maximum period of 4 weeks at the account and risk of the Supplier, notwithstanding article 7. In that case the Other Party is obliged to pay all additional costs, such as, storage costs.

3. The Other Party has the right to cancel or return unused delivered products within 5 working days after delivery. No additional costs will be charged if the order was cancelled before dispatch. If, however, the order has already been dispatched, the Supplier has the right to charge an additional in their original packaging and at the account and risk of the Other Party. Damaged goods will not be credited.

4. Consumers can return ordered goods

5. Returns must be sufficiently packed and returned to the address below:

Dent Tool Company
Charles Petitweg 13
4847 NW Breda
The Netherlands
6. If the price of a product is incorrect, both the Supplier and the Other Party have the possibility to terminate the contract, after which both parties are relieved from their duties under the contract concerning this part of the order. Payments already made will be restituted.

ARTICLE 5: DELIVERY PERIOD

1. The delivery period shall not under any circumstances be deemed to be a firm deadline, unless an express written statement to the contrary. Whenever the delivery period is exceeded, the Other Party must therefore issue the Supplier with written notice of default to give the Supplier a reasonable period of time in order to comply with their obligations.


ARTICLE 6: PARTIAL DELIVERY

1. The Supplier has the right to partial delivery. If the agreed upon goods are partially delivered, the Supplier is entitledto send a seperate invoicein relation to these parts.


ARTICLE 7: TRANSPORT & RISK

1. In the event that the purchased goods are to be delivered by the Supplier or a by the Supplier used carrier, the goods are at the account and risk of the Supplier from dispatch onwards, even if the ownership has not yet been transferred to the Other Party. Article 4.2 is fully applicable.


ARTICLE 8: RETENTION OF TITLE
1. All goods delivered by the Supplier remain the property of the Supplier until the Other Party meets the full price. Moreover, the retained ownership also refers to future claims which the Supplier may obtain against the Other Party due to failure of the Other Party in relation to one or more of its obligations towards the Supplier.
2. The by the Supplier delivered goods, which fall under paragraph 1 of retained ownership, can only be sold on or used in the event of ordinary business activities. In case of resale the Other Party is obliged to stipulate an ownership retention of its own in relation to its clients.

3. The Other Party is not allowed to pledge the goods or to establish any other ownership rights on these goods.

ARTICLE 9: PAYMENT & SECURITY

1. Orders via the website can be paid via the following payment methods:

payment in advance.

Dent Tool Company has the possibility to extend their payment methods in the future. Other payment methods shall be made public via the website.
2. Other payment methods can only be used when the requirements, including a credibility check and authentication of the potential buyer, along with authorisation, have been met.

3. Invoices of the Supplier must be paid in full within 14 days after the delivery date in a manner stated by the Supplier.

4. Payment has to be made in the agreed upon currency without any form of clearance, discount or adjournment.

5. In the event of delayed payment the Other Party becomes in default with its obligations, and is therefore obliged to pay 1,5% interest per (part of the) month with a minimum of the legal interest per year.
6. In the event of delayed payment, liquidation, bankruptcy or going into administration, all payments of the Other Party become immediately claimable, irrespective whether or not the Supplier has sent an invoice or prefinancing has taken place. The Supplier is authorised to adjourn further performance of the contract or to terminate the contract, without prejudice to the right of the Supplier for a claim for damages.

7. In the event of delayed payment, the Other Party is charged for extrajudicial costs in accordance with the collection rates of the Dutch Bar Association (

8. The Supplier has the right to settle any claim, (non-)collectable or under condition claimable, whether or not to be balanced out with a (non-)collectable counterclaim of the Other Party towards the Supplier. In the event of a claim which is not yet collectable, the Supplier does not use his/her authority to settle, unless the counterclaim has been confiscated or some other method of redress, a limited right in rem or the transfer under singular title of the counterclaim by the Other Party has taken place. The Supplier will give the Other Party, if possible, notice of its use of the right to settlement.

9. The Other Party is obliged, on first request by the Supplier, to immediately provide the by the Supplier inclined security and, as far as possibly needed, to perform al its duties under the contract. As long as the Other Party does not comply with this, the Supplier is entitled to delay its obligations under the contract.

10. In the event that the Other Party does not comply with the request in the abovementioned paragraph within 14 days after summoned thereto, all obligations under the contract will be directly enforcable.

ARTICLE 10: LIABILITY
1. In the event that the Supplier imputably defaults to comply with its obligations under the contract the Supplier can only be held liable for substitute damages, that is damages for the lacking performance. The Supplier is not liable for any other damages, such as: complementary damages of any kind related to:
1. Indirect losses

2. Consequential losses

3. Loss of profit

4. Losses caused by business stagnation

5. Losses as a result of insufficient cooperation, information or materials by the Other Party

6. Losses as a result of by the Supplier given intelligence or advice of which the content does not form an explicit component of the written agreement.

2. Liabilities through failure are in all cases limited to the amount of the invoice.

3. The Other Party

4. Any claim for a fine or damages expires one year after the occurence, this means the fine is collectable or the damages have been caused, unless the claim has been rightfully initiated within aforementioned period.

5. The Other Party idemnifies the Supplier damages caused to the Supplier as a result of liabilities from third-parties which are connected to the by the Supplier delivered goods.

ARTICLE 11: DEFECTS & COMPLAINT PERIOD

1. The Other Party needs to inspect the goods on delivery. The Other Party has the duty to examine whether or not the goods correspond to the by the agreement stated qualifications, such as: 1. whether or not the correct goods have been delivered; 2. whether or not the quantity of the goods correspond with the number of products agreed upon; 3. whether or not the quality of the goods correspond with the quality expected of comparable goods for the same use and/or trading purposes.

2. When any visible defects are being ascertained the Other Party is under the obligation to notify, in writing, these defects within 2 working days to the Supplier.

3. Non-visible defects that are ascertained within 10 days must be notified in writing, at least reasonably diagnosed, by the Other Party and motivated with reference to the invoice to the Supplier.

4. Invoice complaints must be notified to the Supplier in writing within 5 days after the invoice date.

5. In the event that the Other Party does not notify the defects within the stated complaint periods, his/her complaint will not be taken into consideration and all rights therefore will expire.

6. Claims and objections, based on facts which would justify the statement that the delivered goods do not meet the required standards under the contract, have a term of limitation of one year after delivery.

ARTICLE 12: WARRANTY

1. The warranty period starts upon delivery, as referred to in article 5.

2. Warranty implies that goods, which show material and/or construction errors, to the free choice of the Supplier will be repaired/replaced free of charge, or readily providing components needed for repair/replacement, according to the of the Supplier

3. Not under warranty are defective goods as a consequence of normal use, or any other external cause.

4. The right of warrenty is declined, in case the goods have been used incorrectly or carelessly, or (repair) activities or changes made in the goods were made without prior written consent of the Supplier, unless these activities or changes were essential to the use of the goods.

5. In the event that the Other Party appeals to the by the Supplier given warranty, the Other Party must allow, within 14 days after delivery by the Supplier of the warranty appeal, the Supplier to examine the goods at a by the Supplier selected location. In case of a default the Other Party loses its right to warranty, unless the act or negligence of the Other Party is not reasonable in relation to a loss of its right to warranty.

6. In the event that the Supplier repaires/replaces material and/or construction errors through warranty, the Supplier is fully dismissed from warranty commitments and will not be subject to any damages under the contract, unless damages occur from intent or gross negligence by the Supplier or executive personnel, or when liability of the Supplier results from Title 3 Section 3 Book 6 of the Dutch Civil Code (

ARTICLE 13: TERMINATION OF THE CONTRACT

1. In the event that the Other Party fails to comply with or perform any obligation towards the Supplier at the time and in the manner required, in case of the Other Party bankruptcy, going into administration or being under legal restraint or liquidation of the company, the Supplier has the right to, after the Other Party has received a written notice of default, without further judicial intervention and any obligation for paying damages and without prejudice to other rights of the Supplier, to delay the performance of any obligation. Under those circumstances all claims that the Supplier has towards the Other Party will directly become fully claimable.

ARTICLE 14: FORCE MAJEURE

1. Force majeure includes circumstances that prevent compliance to the duties under the contract and which are not allocated to the Supplier. These circumstances will include, if and to the extent that such circumstances make the performance either impossible or unreasonable:strikesin companies other than those of the Supplier, wildcat strikes or political strikes in the company of the Supplier, a general lack of the raw materials and other items or services required to deliver the agreed performance, unforeseeable delays at supplierparties on which the Supplier depends, general transport difficulties, fires and government measures, for example import and export prohibitions.

2. Also circumstances regarding dysfunctional failures in the (telecommunications) network, the connection or use of communication systems and/or the website being offline amount to force majeure circumstances.
3. In case a force majeure condition exists for longer than six months, both parties shall be entitled to terminate the agreement. In that event the Supplier is not obliged to pay any damages.


ARTICLE 15: APPLICABLE LAW & COMPETENT COURT

1. Dutch law is applicable in all legal relations between the Supplier and the Other Party.

2. The court of the domicile of the established Supplier has exclusive jurisdiction in disputes between the Supplier and the Other Party, unless the Supplier chooses the jurisdiction of the domicile of the Other Party, either as a plaintiff or defendant, in which he/she resides or is established.

ARTICLE 16: PERSONAL DETAILS & PRIVACY POLICY
1. Personal details, for example contact details and payment details which have been stated by the Other Party, will only be used by us in order to facilitate or clarify the transaction.

2. The privacy policy of the Supplier is part of this agreement, and by accepting these General Terms and Conditions the Other Party agrees with the manner in which we handle your personal details, as described in the privacy policy. The Supplier shall not use or provide those personal details to any third-parties for purposes other than stated in the privacy policy, unless the Other Party gives its explicit consent hereto.

Terms for returning products

ARTICLE 4: DELIVERY & RETURN

 1. Delivery takes place “ex warehouse/supplier”, unless an express written statement to the contrary.

2. The Other Party must accept delivery of the issued items at either the time they are available or delivered. In the event that the Other Party declines the issued items or is negligent towards providing information or instructions necessary for delivery, the goods will be stored for the maximum period of 4 weeks at the account and risk of the Supplier, notwithstanding article 7. In that case the Other Party is obliged to pay all additional costs, such as, storage costs.

3. The Other Party has the right to cancel or return unused delivered products within 5 working days after delivery. No additional costs will be charged if the order was cancelled before dispatch. If, however, the order has already been dispatched, the Supplier has the right to charge an additional € (“Euro”) 25,00 administration costs. In the event of return of the goods (or a part thereof), the Other Party must send an email in advance. The Other Party will then receive a returnnumber to which the goods can be returned. The goods need to be returned unused/unopened, in their original packaging and at the account and risk of the Other Party. Damaged goods will not be credited.

 4. Consumers can return ordered goods – with the exception of customized products, such as, colourspecific made products – within 14 days of purchase. After delivery of the returned goods we will carry out the refund as soon as possible. Costs for returning the goods are for the consumer.

5. Returns must be sufficiently packed and returned to the address below:

 Dent Tool Company
Charles Petitweg 13
4847 NW Breda
The Netherlands

 6. If the price of a product is incorrect, both the Supplier and the Other Party have the possibility to terminate the contract, after which both parties are relieved from their duties under the contract concerning this part of the order. Payments already made will be restituted.